JitaLive Terms & Conditions

1 Introduction & Eligibility

JitaLive is an international-standard online gaming platform built for Bangladeshi players, offering casino games, Sports Betting, slots, and live dealer experiences. Reading these Terms & Conditions in full before using any JitaLive service is mandatory.

These Terms & Conditions apply in both English and Bengali. In the event of any conflict, the English version shall prevail. JitaLive reserves the right to update these terms at any time, and users will be notified on-site before any changes take effect.

If you disagree with any part of these Terms & Conditions, please stop using JitaLive and contact our support team to close your account.

2 Account Registration & Eligibility

To successfully register on JitaLive, users must meet the following requirements:

• You must be 18 years of age or older.
• Online gaming must be legal in your country of residence.
• Each person may register only one account — multiple accounts from the same device, IP address, or household are not permitted.
• All information provided at registration must be true and accurate.
• You must use a bank account or payment method registered in your own name.

As part of the KYC (Know Your Customer) verification process, JitaLive may request identity documents, proof of address, or payment records at any time. Failure to provide the required documents may result in temporary account restrictions.

You are solely responsible for the security of your account. Never share your password with anyone, and contact JitaLive support immediately if you notice any suspicious activity.

3 Deposit & Withdrawal Policy

Please keep the following rules in mind for all financial transactions on JitaLive:

• All deposits must be made through your own verified payment method.
• The use of third-party payment accounts is strictly prohibited.
• Completed KYC verification is required before any withdrawal can be processed.
• Withdrawal processing times vary by payment method — typically completed within 1 to 5 business days.
• Minimum withdrawal amounts apply — the specific amount is listed separately on the relevant page.
• Compliance with anti-money laundering laws is a legal obligation of JitaLive.

4 Bonus & Promotional Offers

JitaLive regularly offers attractive bonuses for both new and existing players. The following terms apply to all bonus offers:

• Every bonus offer comes with specific wagering requirements that must be met before winnings can be withdrawn.
• The welcome bonus is available to newly registered users only, and each person may claim it once.
• Certain games or categories may be excluded when wagering with bonus balance.
• Bonuses that are not used before their expiry date will be automatically removed.
• Any abuse of bonuses or attempts to claim bonuses through multiple accounts will result in cancellation of all bonuses and permanent account closure.
• JitaLive reserves the right to modify or cancel any bonus offer without prior notice.

5 Gaming Rules & Betting Terms

Always keep the following rules in mind while playing games on JitaLive:

• Each game has its own rules, which are displayed when the game loads — please read them before playing.
• If a connection is lost during a Live Casino game, the outcome will be determined according to JitaLive server logs.
• If a technical error occurs during a game, the bet for that round may be declared void.
• For Sports Betting, if an event is cancelled, the staked amount will be refunded.
• Using any software or strategy to place automated bets is strictly prohibited.
• Game outcomes are determined by RNG (Random Number Generator) technology, which is independently verified.

The gaming environment on JitaLive is fully fair and transparent. We believe that an honest platform is the foundation for earning long-term player trust.

6 User Code of Conduct

To maintain a fair and safe environment on the JitaLive platform, the following actions are strictly prohibited:

• Using abusive or threatening language toward other players or staff.
• Using any form of hacking, cracking, or cheating software to influence game outcomes.
• Colluding with family members or others to claim bonuses or engage in collusion.
• Operating an account using a false identity or another person's information.
• Sending spam, advertising, or conducting any unauthorized promotional activity on the JitaLive platform.

Any breach of these rules will result in immediate account closure and potential forfeiture of funds.

7 Privacy & Data Protection

JitaLive is committed to protecting your personal data and privacy. Our full Privacy Policy is published separately. Key points:

• Your personal information is used solely for service delivery and legal compliance purposes.
• Information is shared with third parties only for payment processing and legal compliance purposes.
• You may request to update, correct, or delete your personal data at any time.
• Cookies are used to enhance your experience on the site — see our Cookie Policy for details.

For more details, visit our Privacy Policy Read the page.

8 Account Suspension & Closure Policy

JitaLive reserves the right to temporarily or permanently close an account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failure to complete KYC verification or providing false information.
• Detection of fraudulent or suspicious financial activity.
• As directed by law enforcement authorities.
• When a user requests to close their own account.

If a valid balance exists at the time of account closure and no violations have occurred, a refund process will be initiated for that amount. To voluntarily close your account, please email our support team.

9 Limitation of Liability

JitaLive will not be held liable for the following:

• Missing a game due to loss of internet connection or device issues.
• Any losses resulting from theft or unauthorized use of your account credentials.
• Delays or losses caused by third-party service providers.
• Dissatisfaction with game results or failure to achieve expected winnings.

JitaLive is committed to running a fair and secure platform. We sincerely apologize for any inconvenience caused by technical issues and pledge to resolve them as quickly as possible.

10 Changes to Terms & Contact

JitaLive reserves the right to update these Terms & Conditions, in part or in full, at any time. Users will be notified via the site homepage or email at least 7 days before any changes take effect.

Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We typically respond within 24 hours.

• Support Page: FAQ
• Responsible Gaming: Responsible Play
• Privacy: Privacy Policy